Refund policy

Last updated: October 20, 2026

At Belabump, your satisfaction matters to us. We want you to feel confident when shopping with us. If there is a problem with your order or you need to request a return, our support team is here to help.

Please read our Return & Refund Policy below to understand the conditions and process for requesting a return, replacement, or refund.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product includes its original packaging, accessories, and included components.

  • The product has not been damaged through misuse, improper handling, or unauthorized modifications.

  • You contact our support team and receive return authorization before shipping the product back.

All returns are subject to eligibility review and inspection.

2. Damaged, Defective, or Incorrect Items

We carefully work with our fulfillment partners to ensure that orders are processed correctly. However, if your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For these claims, please contact us within 30 days of delivery and provide:

  • Your order number.

  • A clear description of the issue.

  • Photos or a video showing the damage, defect, or incorrect item.

  • Any additional information reasonably required to investigate the issue.

After reviewing your claim, we may offer an appropriate resolution, such as a replacement, partial refund, or full refund, depending on the circumstances and applicable consumer protection laws.

Please do not discard the product or send it back before receiving instructions from our support team.

3. Non-Returnable Conditions

A return may be declined if the product:

  • Has been damaged through misuse or improper handling.

  • Is missing essential components, accessories, or original packaging.

  • Shows unauthorized alterations or modifications.

  • Is returned without prior authorization.

  • Does not meet the applicable return eligibility requirements.

These conditions do not limit any consumer rights that cannot legally be excluded.

4. How to Request a Return

To initiate a return, follow these steps:

  1. Contact our customer support team with your order number and reason for the return.

  2. Provide any requested photos, videos, or supporting information.

  3. Wait for our team to review your request and provide return instructions.

  4. If your return is approved, ship the product to the designated return address provided by our team.

  5. Keep your return tracking information until the process is complete.

Important: Please do not send products to an address without receiving return authorization from Belabump. Returns sent without approval may be delayed or rejected.

5. Return Shipping Costs

For eligible returns due to a change of mind or other non-quality-related reasons, the customer is responsible for return shipping costs.

For damaged, defective, or incorrect items, please contact us before arranging return shipping. We will review the circumstances and explain the available resolution and any applicable shipping arrangements.

Original shipping charges and other non-refundable fees may not be refunded where permitted by applicable law. Where a refund of these charges is legally required, we will honor that requirement.

6. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will generally be issued to your original payment method.

  • Processing times may vary depending on your payment provider or financial institution.

  • Please allow additional time for your bank or payment provider to post the refund.

  • If a refund has not appeared within a reasonable period after approval, please contact our support team.

The amount refunded will depend on the approved resolution, the condition of the returned product, and any applicable legal requirements.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible and include your order number.

Orders that have not yet entered fulfillment processing may be eligible for cancellation and a full refund.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy, subject to applicable consumer rights.

8. Lost, Delayed, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information.

We will investigate the shipment with our fulfillment and shipping partners and work with you toward an appropriate resolution.

Tracking information marked as delivered does not automatically prevent you from contacting us about a genuine non-delivery issue. We may request additional information to investigate the matter.

9. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, we will review your claim and determine whether a replacement, refund, or another appropriate solution is available.

Replacement availability depends on stock, shipping arrangements, and the circumstances of the claim.

10. Your Consumer Rights

This policy does not remove or restrict any statutory rights you may have under applicable consumer protection laws. Where local law provides greater protection than this policy, your applicable legal rights will prevail.

11. Contact Us

If you have questions about returns, refunds, cancellations, or your order, please contact us before sending any item back.

Store: Belabump

Email: [Insert your customer support email]

Website: [Insert your store URL]

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing Belabump. We appreciate your trust and the opportunity to support you throughout your journey.

The Belabump Team